Tag: Restaurant Impossible

Restaurant Revisited: Pappas

by in Shows, May 9th, 2012

Pappas Restaurant

Robert’s latest mission brought him to Pappas, a family-owned Greek restaurant in Benicia, Calif. Feuding brothers, a drab interior and lackluster food were leading this business toward extinction. We checked in with the owners to see how things are going a few months after their Restaurant: Impossible makeover.

Pappas Restaurant has seen an increase in sales of more than 50 percent versus the same time last year. The added revenue is helping Michael, aka Pappa, pay off his tax debts: “I see a great future ahead,” he says.

Pappas is seeing an increase in new customers and some old customers from the early days are finding their way back to the restaurant. They love the blue and white decor and are curious to try the new and improved Greek-inspired menu.

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Restaurant Revisited: Mama Lee’s

by in Shows, May 2nd, 2012

Mama Lee'sWhen Robert Irvine and his Restaurant: Impossible team visited Mama Lee’s soul food restaurant in San Antonio, it had never turned a profit and was just weeks away from closing down. A few months after Robert’s major revamp — he even called in reinforcements from HGTV’s Kitchen Cousins — we caught up with Ken, the owner, to see how business is going.

Four months later, Mama Lee’s is closer to turning a profit. Sales are up 15 percent and Ken is seeing many new customers in addition to his old regulars. With the increase in sales, he is slowly catching up on overdue bills.

Ken still feels reinvigorated as a leader. “We’re holding staff meetings every other Sunday,” he told us, in order to address service issues and discuss customer feedback. “I’m re-energized.” Read more

Restaurant Revisited: Pelican Grill

by in Shows, April 25th, 2012

Robert Irvine swooped into Seabrook, Texas, to help owners John and Laura Walker save their breakfast and lunch spot, the Pelican Grill. The Walkers filled us in on how business is going a few months after their Restaurant: Impossible makeover.

Three months later, the Pelican Grill is thriving with a 40 percent increase in business and expanded hours that include dinner service.

The success comes on the heels of a bizarre setback. One month after the renovation, a car crashed through the front door of the restaurant in the middle of the night, causing $6,000 in damages. Thanks to the generosity of friends and family, repairs were made quickly and the Pelican Grill remained closed for only eight days.

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Restaurant Revisited: Valley View

by in Shows, March 14th, 2012

restaurant impossible valley view

As of February 2012:

Three months later, new General Manager Kelly says the freshness of the new dining room has not waned for her.

Kelly now holds employee meetings to train staff on food safety and proper customer service. She and Kim also meet weekly with their newly hired chef, Matt, to go over any kitchen issues.

Chef Matt has become Kim’s right-hand man. He’s helping to bring in more fresh ideas, and today there are very few frozen items on the menu. Kelly is excited for Chef Matt’s new menu to roll out — she can’t wait to see customers’ reactions.

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