On Food Network’s Mystery Diners, Charles Stiles and his team of mystery diners go behind the scenes with hidden cameras to find out what restaurant employees are up to when the boss is not around. What they discover just goes to show how bad customer service can get when employees don’t put the success of the business first. What you might not know is that Charles’ company has been servicing businesses in need of help for the past 18 years. Business Evaluation Services uses undercover mystery shoppers and diners to get to the root of an establishment’s problems.
FN Dish recently chatted with Charles to find out more about his company and what it does for restaurants and retail shops around the nation. He talked about how his company came to be, how people can become mystery shoppers and how to prevent the failure of a business. Read the Q&A with Charles and watch the new season of Mystery Diners on Fridays at 10pm/9c.
Get to know Charles Stiles in his Q&A
When a restaurant owner suspects his or her employees are not doing their jobs properly, they call Charles Stiles of Mystery Diners. With a sting operation that includes hidden cameras set up on location and a team of mystery diners who pose as customers and/or employees, Charles gets to the core of what’s happening. In most cases the employee is found to be stealing, lying or simply doing lousy work, but in some extraordinary situations, what gets revealed is shocking.
FN Dish recently caught up with Charles to talk about some of the most shocking moments he’s seen in his experience on the show. Here are his top-five moments (so far).
5. Ca’Brea in Los Angeles (Season 2, Valet Disservice) — The valet driver was stealing from customers’ vehicles and using the vehicles for food deliveries with the delivery guy as his accomplice.
4. Putter’s Bar & Grill in Las Vegas (Season 2, Night Shift) — The overnight bartender and manager was running his own bar out of the restaurant, serving his own alcohol, charging a fee at the door and letting the customers cook their own food in the kitchen.
Get the top 3 most shocking moments