On Food Network’s Mystery Diners, Charles Stiles and his team of mystery diners go behind the scenes with hidden cameras to find out what restaurant employees are up to when the boss is not around. What they discover just goes to show how bad customer service can get when employees don’t put the success of the business first. What you might not know is that Charles’ company has been servicing businesses in need of help for the past 18 years. Business Evaluation Services uses undercover mystery shoppers and diners to get to the root of an establishment’s problems.
FN Dish recently chatted with Charles to find out more about his company and what it does for restaurants and retail shops around the nation. He talked about how his company came to be, how people can become mystery shoppers and how to prevent the failure of a business. Read the Q&A with Charles and watch the new season of Mystery Diners on Fridays at 10pm/9c.