Restaurant Revisited: Pollard’s by in Shows, May 30th, 2012

On the latest episode of Restaurant: Impossible, Robert headed to Memphis to help Pollard’s, a barbecue restaurant that was at risk of going up in smoke. The eatery was experiencing growing pains after upgrading from a takeout operation to a giant dine-in establishment. We checked in with owners Tarrance and Torria Pollard to see how business is going after their Restaurant: Impossible intervention.

A few months after Robert’s Restaurant: Impossible makeover, sales at Pollard’s Bar-B-Que have grown an impressive 20 percent.

Torria says their customers love the new decor, “especially the brightness.” Social networking has been a key ingredient in their recipe for success as the pair has been able to use Facebook and Twitter to successfully get the word out about their new location.

Their customers love the smaller, easier-to-read new menu. The Pollards have kept most of Robert’s menu items and added a few new dishes.

Tarrance took Robert’s advice to heart and has tweaked his family barbecue sauce to make it more his own. Torria credits the show for convincing Tarrance to “open his mind” to change: “He admits that Robert was right on a lot of things.”

More from Restaurant Revisited:

University Grill (May 23)

Ristorante Barolo (May 16)

Pappas (May 9)

Mama Lee’s (May 2)

Pelican Grill (April 25)

Valley View (March 14)

Comments (1,009)

  1. Cathy says:

    So the owner has "tweaked" his "family" recipe? So, back to adding stuff to the pre-made bottle sauce rather than completely fresh sauce like Robert showed the owner? Pollards is run by a man too stubborn to change. A 20% increase in sales will not save a sinking ship when the original sales numbers were so poor. The best the wife can hope for is to sell the business before the slight bump in sales from the show publicity disappears. Otherwise, they will very likely still lose that nice house that Mr. Pollard refused to let Robert set foot in….

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  4. Buzz Ra says:

    If Mr. Pollard seriously listened to the RIDICULOUS advice to finish the ribs in the oven, he is destined to fail at BBQ. The sauce and the rub matter little if the meat is not cooked correctly. Chef Irvine should not give advice on BBQ until he learns to cook it.

    • rebeccaandtom says:

      Typical reaction of the amateur no-nothing when their pet ideas are challenged and the reason the chef irvines of the world have such an uphill battle every single time.

  5. Guest says:

    Not knowing anything about Chef Robert being there, I went to Pollards for lunch, on my
    way through Memphis. It kills me to say this, but I was the only one there and the food
    was terrible. A few weeks later, I saw the R.I. episode. The owner learned nothing about
    food. Memphis has some great BBQ spots and this place has no chance. Did I mention that
    I was the only one there?

    • CNielson says:

      That's what I guessed. It was clear to anyone with eyes to see that the owner was in pathological denial and that FN was glossing over the fact that the RI failed because none of the changes would stick.

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  11. coach says:

    What are you a fool? Have you not noticed the size of Chef Roberts arms (and the fact he is ex-British military?) That little stubborn skinny "cook" (and I use the term loosely) wasn't going to kick anyone's ass. What is disrespectful is being days away from loosing your home and business, that your wife worked her but off for, because you are too stubborn, stupid and prideful to make a change.

  12. CHAZ says:

    HE LET HIS WIFE KNOW!!!! HE KNEW HE WAS COMING THATS WHY SHE DIDNT INVITE HIM IN BELEIVE ME SHE HAD ALREADY TOLD HER HUSBAND!!! THEY DIDNT TURN DOWN THOSE RENOVATIONS!!!!!

  13. R. Phillip Janos says:

    some people should not be allowed to own a restaurant and the Terrance character is one of them, what an idiot! Beside the face he was so transparent during the filming the most halarious part was the addition of Obama's wife.

  14. Nicole says:

    What does the First lady of the United States of America have to do with Terrance?

  15. Nicole says:

    What's more, if you don't like any other Memphis BBQ (REALLY hard to imagine), this might be just the place for you! What do you know? Even if he switched back, you might be amongst the 300 people who like the original, store bought sauce. haha Take a chance.

  16. LInda says:

    Probably went up 20% because of the publicity. I was kind of tempted to try it myself because of the show but I'm picky about my barbecue.

  17. LeAnn says:

    define examinating…

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